This policy explains how refunds are handled once a return is approved or when a product is found to be defective or incorrectly shipped.

1) When refunds are issued

After we receive and inspect a returned item, we will notify you whether the refund is approved or rejected.

  • If approved: A refund will be issued to the original payment method.
  • If rejected: We will explain the reason, such as the item being used, damaged, or outside the return window, and discuss options, including the return of the item to you.

2) Refund processing time

  • Refunds may take up to 10 business days to process after approval.
  • Additional time may be required for your bank or card issuer to post the funds to your account.

3) Exchanges

The fastest way to receive a different item is to return the original eligible item and place a new order once the return is accepted. We may assist with exchanges when stock and product type allow, but this is subject to availability and approval.

4) Questions or support for refunds

If you have any questions about a refund, please contact us:

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