Privacy Policy

This Privacy Policy explains how Nublass (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase, or communicate with us (collectively, the “Services”). “You” and “your” refer to any user of our Services, whether a customer, website visitor, or any individual whose information we process.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When changes occur, we will update the “Last Updated” date and post the revised version on the Site.

How We Collect and Use Your Personal Information

We collect personal information from different sources over the last 12 months to provide and improve our Services. The information we collect varies depending on how you interact with us.

In addition to the uses described below, we may use your information to:

Communicate with you
Improve and operate our Services
Comply with legal requirements
Enforce applicable terms
Protect our users, business, and platform

Personal Information We Collect

1. Information You Provide Directly

You may provide personal information when using our Services, including:

Contact details: name, address, phone number, and email
Order details: billing information, shipping information, payment confirmation
Account information: username, password, and security details
Customer support information: messages, inquiries, or any details shared voluntarily

Some features of our Site require certain personal information. Declining to provide information may limit your ability to use some features.

2. Information Automatically Collected (“Usage Data”)

We may automatically gather certain data when you interact with our Site using cookies, pixels, and similar tracking technologies.

Usage Data may include:

Device details
Browser type
IP address
Network information
Website interaction behavior
Account activity

3. Information from Third Parties

We may receive information from:

Shopify and service providers supporting the Site
Payment processors (e.g., card info, billing address, payment status)
Tracking technologies used in emails, advertising, and site analytics

Any third-party data is handled according to this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your information to:

Process payments
Fulfill orders
Send notifications (orders, shipping, returns, exchanges)
Manage your account
Arrange shipping and handle customer service
Improve site experience

Shopify may process some data as described in their own privacy policies.

Marketing and Advertising

We may use your personal information to:

Send promotional emails or messages
Show content, offers, or ads tailored to your interests
Improve marketing effectiveness

(EEA residents: processed under legitimate interest per Art. 6(1)(f) GDPR.)

Security and Fraud Prevention

We use your information to detect, investigate, or prevent fraud or misuse.
If you believe your account is compromised, contact us immediately.

Customer Support & Service Improvement

Your information helps us respond to inquiries and continue improving our Services.

Cookies

We use cookies for:

Functionality (remembering preferences)
Analytics
Performance optimization
Personalized content & advertising

Blocking cookies may affect site functionality.

We honor Global Privacy Control (GPC) signals for opting out of selling/sharing data.

How We Share Personal Information

We may share your information with:

Vendors & service providers (IT, payment processing, logistics, analytics)
Business & marketing partners
Affiliates within our company group
Legal authorities, if required
During business transactions, such as mergers or acquisitions

We do not use sensitive personal information to infer characteristics about you.

Categories of Personal Information Sold/Shared (Marketing Only)

We may share the following with marketing partners:

Identifiers (name, email, phone number)
Commercial information (order history)
Usage Data

Third-Party Links

Our Site may link to third-party websites. Their privacy practices are not controlled or guaranteed by us. Always review their policies when visiting external sites.

Children’s Data

Our Services are not intended for children. We do not knowingly collect information from individuals under 16.
If a child’s data has been provided to us, contact us to request deletion.

Security & Data Retention

While we employ strong security measures, no system is completely secure.
We retain information as long as necessary for:

Account functionality
Service delivery
Legal obligations
Dispute resolution

Your Rights

Depending on your location, you may have rights to:

Access your data
Request deletion
Correct inaccuracies
Opt-out of selling/sharing data
Restrict processing
Withdraw consent
Appeal decisions
Manage communication preferences

We will verify your identity before processing rights requests.

International Data Transfers

Your data may be processed outside your country of residence.
For EU/EEA users, transfers follow approved mechanisms such as Standard Contractual Clauses (SCCs).

Contact Information

If you have questions or wish to exercise your rights, contact us:

Email: contact@nublass.com
Address: 535 Ward St Suite D, Martinez, CA 94553, USA
Data Controller: Nublass (Soqalux LLC)